Shipping policy

Thank you for shopping with Royal Must. We're committed to getting your jewelry to you safely and securely.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Personalized or engraved items may require additional time for crafting before shipment. You'll receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Estimates

Shipping costs and delivery timeframes are calculated at checkout based on your location and selected shipping method. Standard, expedited, and express options are available where applicable.

International Shipping

We ship internationally to select regions. Customs, duties, and import taxes are the responsibility of the customer and are not included in the item price or shipping cost. These charges are determined by your local customs office.

Order Tracking

Once your order ships, you'll receive a tracking number via email. Please allow up to 48 hours for tracking information to update.

Packaging

Every Royal Must order arrives in our signature gift-ready packaging, carefully secured for safe transit.

Lost, Stolen, or Damaged Packages

Royal Must is not liable for packages lost, stolen, or damaged after being marked as delivered by the carrier. If you believe your package was lost or stolen, please contact our support team so we can assist further.

Incorrect Shipping Addresses

Please ensure your shipping address is accurate at checkout. Royal Must is not responsible for orders shipped to an incorrect address provided by the customer.

Order Delays

While we do everything possible to ship on time, delays can occasionally occur due to high order volume, holidays, weather, or carrier issues. We appreciate your patience and will notify you of any significant delay.